Terms Of Service


Please read these Purchase Terms carefully before ordering Products online from the Platform.


These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by us. In other words, you agree to these Purchase Terms, when you (i) order anything from the Platform, (ii) order anything at any web page directly connected to the Platform or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us


The following applies to all types of Products. All information on the Platform is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.

All orders submitted by you are subject to acceptance by us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If we do not confirm acceptance of your order within ten working days, it is deemed to have been refused.

We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

  1. If Product(s) are shown on the Platform but are not or no longer available;
  2. If we are unable to obtain authorization of your payment;
  3. If shipping restrictions apply to a Product;
  4. If Product(s) shown on the Platform contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described or shown;
  5. If we are unable to process your order due to technical reasons;
  6. If we know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.
  7. If order is placed for delivery to outside India

In the event that we do not accept (part of) your order, we shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation, we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.

We reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for the reasons stipulated in this section 2.4. under headings a through f above. Following the cancellation, we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.

After your order has been placed, we will send you an order acknowledgment email with your order number and details of the Products you have offered to purchase and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the Products between you and us will not take place unless and until either:

  1. you receive a confirmation from us that the Products have been shipped to you from our warehouse; or
  2. you receive a confirmation from the carrier that the Products are ready for you to pick up if this option is available on the Platform and you have chosen to pick up the Product(s) at a carrier office or the carrier has stored the Products at the pickup location; or
  3. you receive a confirmation from us that the Products are ready for you to pick them up at the selected Paadham store, in the event this option is available on the Platform and you have chosen to collect the Products you ordered and paid for on the Platform at an Paadham store (Click & Collect).

Please note that the Click & Collect functionality, once available on the Platform in your country, may not include the option for you to order and pay for the Product on the Platform (as described under clause 2.4. iii) but give you the option to reserve a Product on the Platform and to then buy and thus pay for it locally in an Zodiz store. This Click & Collect reservation is only possible in selected Zodiz stores as indicated during the checkout process on the Platform. If you buy the reserved product, you are concluding a purchase agreement with the Zodiz retailer of your choice locally. This means that you can only return the Product(s) to the same store you bought it from, subject to the return policy of that store.


Notwithstanding your right of withdrawal, it is possible, under limited circumstances, to cancel your order for Standard Products. Please see Help section of the Platform for more information.


Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.


We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. Paadham has a legal obligation to make sure that our Products are conform to the contract of sale. Returned Products are inspected by the Paadham Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective Products.